Frequently Asked Questions

Do you offer local pickup?
We’re a shipping-only business based in Moline, Illinois — no in-store pickup available.

Where are you located?
We’re located in Illinois and proudly serve customers across the U.S. with fast, reliable shipping — especially throughout the Quad Cities and Midwest region.

What file types do you accept for uploads?
We recommend PNG with a transparent background at 300 DPI.
Not sure? We’re happy to check your file — just reach out!

How do I contact you?
Use our contact form or email us anytime at Sales@FatDadCD.com.

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Custom Orders, Artwork Requirements & No-Refund Policy

Are custom orders refundable?
No. All products we sell — including DTF, UV-DTF, banners, stickers, gang sheets, and all printed items — are custom made to order. Because of this, all sales are final. No refunds, returns, or exchanges are allowed unless we make a production error.

Do you fix or adjust artwork?
No. All artwork must be 100% print-ready when uploaded.
This means:

• Correct size

• Correct colors

• High-resolution (300 DPI recommended)

• Transparent background when required

• Properly prepared files with no missing fonts or hidden layers

We print files exactly as submitted.

Who is responsible if the artwork is wrong?
The customer is fully responsible for ensuring artwork is correct before ordering.
If you are unsure whether your file is print-ready, please do not place an order until you have confirmed.

What happens if there is a printing issue?
If the issue is caused by our production process, we will reprint the affected items.
Issues caused by customer-provided artwork or file setup are not eligible for refunds or free reprints.

Can I cancel or change my order?
Because production begins quickly, cancellations or edits cannot be guaranteed once an order is placed.

How do I contact you?

Use our contact form here or email us anytime at Sales@FatDadCD.com.